The following terms and conditions apply to all bookings whether made in person, over the telephone or through our website, www.cathgate.co.uk.

1. Bookings

1.1. You may request a booking in person, over the telephone or through our website. This is an offer by you to enter into a binding contract with us on these terms and conditions which we are free to accept or decline at our discretion. By making a booking request you confirm that you are over 18 and take responsibility for all those attending the Cathedral Gate Hotel in connection with your booking. Rooms are subject to availability and the contract between us shall only be formed when we accept your booking by issuing you with a written confirmation.

2. Price and payment

2.1. If booked online, the price displayed on the website includes the facilities and services specified including V.A.T at the current rate. If booked on the telephone you will be informed of the total price and this will be confirmed in a follow up email.

2.2. A payment for the first nights stay will be taken 2 days before your arrival date with the balance due on check in. Payment can be made by credit card, debit card or American Express.

3. Cancellation or amendments to your booking

3.1. You may cancel your booking in person, by telephone or by email

3.2. No amendments will be allowed unless requested two clear days before your arrival date.

3.3. Any amendments to your booking are subject to availability at the time the request is made and may result in an increase in price. We will notify you of any increase in price at the time the request is made.

4. Cancellation or change by us

4.1. We reserve the right to reschedule or cancel your booking without liability to you if the Cathedral Gate Hotel or any part of it has to close or is unavailable due to circumstances outside of our control including, without limitation, fires, floods, utility supplies failures, adverse weather, acts of war, natural disasters, civil unrest or terrorism or damage to the Cathedral Gate hotel, its equipment or goods.

4.2. In the event of 4.1 above we will either reschedule your stay with us in agreement with you or cancel your booking and refund any monies taken

4.3. We reserve the right to cancel your booking without liability to you if you fail to pay your deposit or your conduct during the stay results in damage to the Cathedral Gate Hotel or causes annoyance to others guests staying.

5. Check in time is 15.00 hours and check out time is 11.00 hours. You are welcome to leave your luggage at the hotel if you arrive earlier and we will happily look after it when you check out

6. Rooms

6.1. The Cathedral Gate Hotel may not be suitable for guests with mobility issues. It dates back to 1438, has many stairs and no lift. It is your responsibility to check details of a room to ensure it meets your requirements.

6.2. All our rooms have a maximum occupancy which can not be exceeded because of our insurance cover and fire regulations.

6.3. Smoking or vaping is not permitted in the rooms or indeed anywhere inside the hotel. In the event that any member of your party smokes or vapes in the room we reserve the right to charge you an additional fee to cover specialist cleaning and you will be asked to vacate the hotel.

6.4. We reserve the right to charge you in the event that any damage is caused to the room.

7. Parking

7.1. A discounted parking voucher can be purchased for participating council car parks. The current cost is £10.00 for 24 hours. The cost will increase to £12.00 on the 1st April 2021The closest car park is Queningate which is a 3 minute walk away. You can drive to the car park and telephone the hotel on 01227464381 to purchase an electronic voucher. Alternatively you can drive to the hotel to unload your luggage and purchase a voucher at reception. Canterbury now operates a bollard system and we need to notify the operators of the bollards of the names of any guests intending to drive to the hotel 24 hours in advance of their stay.

8. If you have a problem

8.1. In the unlikely event that you have a problem during your stay you must bring it to the attention of the staff on duty to ensure that we have the opportunity of rectifying any issue during your stay. Reception is open from 7.00 hours to 23.00 hours but an emergency can be reported outside those hours by dialing 0 from the internal telephone system.

9. Variation

9.1. We reserve the right to vary these terms from time to time and the current version of the terms will appear on our website

9.2. You shall be subject to the terms and conditions in force at the time you made your booking